E-commerce Clothing Website

Welcome to Kritaya.com. By accessing, browsing, or making a purchase on our

website, you acknowledge and agree to the following Terms of Service. These

terms ensure transparency, respect for craftsmanship, and a smooth experience

for all customers.

1. Handcrafted Products & Authenticity

Each Kritaya garment is handcrafted and made-to-order.

Slight variations in color, texture, print placement, or embroidery are natural

outcomes of artisanal production. These are not defects, but a mark of authentic,

handcrafted individuality.

2. Order Processing & Delivery Timelines

● Standard processing time: 10–12 working days from the date of order

confirmation.

● During festive seasons, high-demand periods, or unforeseen logistical

delays, shipping timelines may vary.

● In such cases, our team will inform you promptly with updated delivery

information.

3. Pricing & Payment

● All prices on Kritaya.in are listed in Indian Rupees (INR) and are inclusive

of applicable taxes.

● Secure online payments are processed through Razorpay, ensuring safe and

seamless transactions.

● Kritaya reserves the right to update prices, product availability, or design

details without prior notice.

4. Order Modification & Cancellation

Because every garment is custom-made:

● Orders cannot be canceled or modified after 24 hours of placing the order.

● This policy supports ethical production and prevents material wastage.

5. Intellectual Property

All designs, images, logos, product descriptions, and written content on

Kritaya.in are exclusive intellectual property of Kritaya.

Any reproduction, redistribution, or unauthorized use—digital or physical—is

strictly prohibited.

6. Communications & Updates

By placing an order or subscribing to our updates, you consent to receive

communication from us via email, WhatsApp, or SMS regarding:

● Order updates

● Dispatch information

● Customer service queries

● Promotions or announcements

You may opt out of promotional communication at any time.

7. Limitation of Liability

Kritaya shall not be liable for:

● Indirect, incidental, or consequential damages.