Welcome to Kritaya.com. By accessing, browsing, or making a purchase on our
website, you acknowledge and agree to the following Terms of Service. These
terms ensure transparency, respect for craftsmanship, and a smooth experience
for all customers.
1. Handcrafted Products & Authenticity
Each Kritaya garment is handcrafted and made-to-order.
Slight variations in color, texture, print placement, or embroidery are natural
outcomes of artisanal production. These are not defects, but a mark of authentic,
handcrafted individuality.
2. Order Processing & Delivery Timelines
● Standard processing time: 10–12 working days from the date of order
confirmation.
● During festive seasons, high-demand periods, or unforeseen logistical
delays, shipping timelines may vary.
● In such cases, our team will inform you promptly with updated delivery
information.
3. Pricing & Payment
● All prices on Kritaya.in are listed in Indian Rupees (INR) and are inclusive
of applicable taxes.
● Secure online payments are processed through Razorpay, ensuring safe and
seamless transactions.
● Kritaya reserves the right to update prices, product availability, or design
details without prior notice.
4. Order Modification & Cancellation
Because every garment is custom-made:
● Orders cannot be canceled or modified after 24 hours of placing the order.
● This policy supports ethical production and prevents material wastage.
5. Intellectual Property
All designs, images, logos, product descriptions, and written content on
Kritaya.in are exclusive intellectual property of Kritaya.
Any reproduction, redistribution, or unauthorized use—digital or physical—is
strictly prohibited.
6. Communications & Updates
By placing an order or subscribing to our updates, you consent to receive
communication from us via email, WhatsApp, or SMS regarding:
● Order updates
● Dispatch information
● Customer service queries
● Promotions or announcements
You may opt out of promotional communication at any time.
7. Limitation of Liability
Kritaya shall not be liable for:
● Indirect, incidental, or consequential damages.